Privacy Policy Tile Foodies

At LightHour Games, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share information when you play the mobile game "Tile Foodies" and outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (CDPA), and the Personal Information Protection Law (PIPL).

1. Information We Collect

We collect the following types of personal information:

1.1. Information You Provide Directly

  • Account Information: If you register or sign in, we may collect your username, email address, and password.

  • In-App Purchases: We collect information about in-app purchase transactions but do not store your payment details. Payment information is processed securely by third-party payment providers.

  • Support Requests: Information you provide when contacting support, including your email and details of your issue.

1.2. Information Collected Automatically

  • Device Information: We collect information about the device you use, such as IP address, device ID, operating system, and browser type.

  • Usage Data: This includes gameplay statistics, interactions with game features, crash reports, and performance data.

  • Location Data: If you enable location services, we may collect your general location (such as city or country) to provide a better gaming experience.

1.3. Information from Third Parties

We may receive personal information from third parties, such as social media platforms, if you connect your game account with those services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Operate and Improve the Game: Including maintaining your game progress, personalizing content, and enhancing gameplay.

  • Customer Support: To respond to your inquiries and resolve issues.

  • Marketing and Advertising: With your consent, we may send promotional communications or show relevant advertisements.

  • Compliance and Security: To comply with legal obligations, prevent fraud, and protect the security of our services.

3. How We Process Data with Third-Party Providers

We work with third-party service providers to assist in providing and improving the game, including analytics, performance tracking, and fraud detection. These providers process your data on our behalf and are subject to contractual obligations that ensure compliance with GDPR, CCPA, CDPA, PIPL, and other relevant privacy laws. These obligations include:

  • Processing Limitation: Providers can only process data as directed by us and solely for the purposes of delivering their services.

  • Data Protection Measures: They implement appropriate technical and organizational measures to ensure data security, confidentiality, and integrity.

  • Sub-processors: In cases where service providers use sub-processors, we require them to ensure that these sub-processors also comply with the same level of protection for your data.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that assist us with app functionality, such as payment processing, analytics, and cloud services. Our service providers may also use sub-processors to assist with these activities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

  • Legal Obligations: When required by law or to protect our legal rights.

5. Legal Basis for Processing Data

We ensure that all personal data we collect or that is processed by third-party services is done on a lawful basis, including:

  • Consent: Where required by law, we will seek your explicit consent before collecting or processing personal information.

  • Legitimate Interest: We may process data based on our legitimate interest in analyzing and improving the game’s performance and user experience, provided this interest is not overridden by your privacy rights.

  • Compliance with Legal Obligations: We may process data to comply with laws or regulations applicable to us.

6. Your Rights Under GDPR, PIPL, and CCPA

6.1. GDPR (European Union)

If you are a resident of the European Union, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Deletion: Request that we delete your personal data, subject to certain exceptions.

  • Restriction: Request the restriction of processing your data in certain circumstances.

  • Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: Where processing is based on consent, you may withdraw this consent at any time.

6.2. CCPA (California, USA)

If you are a resident of California, you have the following rights:

  • Right to Know: You can request details about the personal information we have collected about you.

  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions.

  • Right to Opt-Out: You can opt-out of the sale of your personal information (Note: we do not sell personal data).

  • Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

6.3. PIPL (China)

If you are a resident of China, you have the following rights:

  • Access: Request to access the personal information we hold about you.

  • Correction: Request that we correct or update inaccurate information.

  • Deletion: Request the deletion of personal information under specific conditions.

  • Data Portability: Request to transfer your data to another service provider where feasible.

7. Your Rights Under State-Specific Laws (CDPA, CPA, CTDPA)

If you are a resident of Virginia, Colorado, Connecticut, or any U.S. state with consumer data protection laws, you are entitled to the following rights:

  • Access: You can request access to the personal data we collect and process about you.

  • Correction: You can ask us to correct any inaccuracies in your personal data.

  • Deletion: You can request the deletion of your personal data.

  • Opt-Out: You may opt-out of the sale of your personal data, targeted advertising, and certain types of profiling. You can exercise these rights through our in-app settings or by contacting us at [contact email].

8. Data Minimization and Retention

We adhere to the principles of data minimization and only collect the data that is necessary for the purposes described in this policy. Our service providers are contractually obligated to process data only as necessary and as instructed by us. We retain this data only for as long as required to fulfil these purposes or to comply with legal obligations.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our third-party service providers are also required to implement sufficient security measures to protect your data.

10. Data Transfers and International Processing

Your personal information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not provide the same level of data protection. However, we take measures such as implementing standard contractual clauses or equivalent mechanisms to ensure your data is adequately protected in compliance with GDPR, CCPA, CDPA, and PIPL.

11. Automated Decision-Making and Profiling

If we use any automated decision-making or profiling that may significantly affect your rights, you have the right to request human intervention, contest the decision, and object to such processing.

12. Children's Privacy

We do not knowingly collect personal information from children under the age of 13 (or 16 in certain jurisdictions) without verifiable parental consent. If we discover that we have inadvertently collected personal data from a child without such consent, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the app or on our website. Your continued use of the game after such changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at dataprotection@lighthour.games.